1. Signup Process
All our signups go through a stringent fraud detection process. Our billing department would cross-check all the information given during the signup. This is done to establish that the account holder is aware of what they have purchased as also the fact that the signup has been made with their knowledge. All the accounts are setup only after confirming the authenticity of the signup.
All charges are shown in GBP or EUR (i.e. £ €). Payments are to be made in the proforma currency. We accept the following types of payment:
• Debit/Credit Card (VISA, MasterCard, American Express)
• Bank Wire transfer
3. Billing Cycles
We accept monthly, quarterly, semi-annual & annual payments. Our shared hosting and cloud plans can be paid annually.
4. Wire and Bank Transfer
Services paid for by wire transfers & bank transfers would be set up only after we receive the payment on our bank account.
We require written authorization to cancel/terminate services, make changes to billing cycles and account information. All requests are to be submitted through the email used for the signup. Requests NOT submitted through our ticket portal (support.webristle.com) would not be accepted.
Services renewal reminders will be sent 20 (twenty) days before the actual renewal/due date. This is done to ensure that our clients get enough time to make payment(s). A second reminder will be sent before the due date and the overdue reminder would be sent the day day after the due date.
7. Grace Period
A maximum grace period of 5 (five) days will be given to all unpaid accounts past the renewal/due date, only to be provided prior to a written agreement being reached with our billing team. The service will be suspended within the day after due and a notification email would be sent informing about the suspension of service (first proforma invoice overdue notice). Then the service will be deleted within the 6th (sixth) day of the account being past due and a notification email would be sent informing about the cancellation of service. Backup, if purchased/applicable, will be provided only after the dues are paid during the suspension period, i.e. between 1st and 5th days (both days inclusive) of the account being past due.
For domains read article 9.
8. Suspension and Cancellation
We would allow up to 5 (five) days after the account has been suspended, for the renewal fee/dues to be paid. The account will be terminated permanently and all data held within that particular account will be deleted from the server once this period of additional 5 days is over. Under no circumstances would a backup be provided to the client after termination.
If the domain renewal expires for the due payment, please notify us immediately and we will try our best to renew the domain name for you. However should it come to the time when the domain has already been pushed into the redemption period then you will be responsible for the one time payment of redemption fee & the renewal charges of the domain to renew your domain (this is the amount charged by our registrars).
We can’t guarantee the domain renewal starting from the day after the due date.
Accounts terminated due to any hosting violation, breach of our policies, are not entitled to any sort of refund what-so-ever. Instances where Webristle has had to delete or terminate accounts (after having evidence to substantiate the charges/violations) due to complaints of copyright infringement, internet watchdog complaints would also not be entitled to any refund at all.
At any point of time, in cases where compensation has to be given for not having been able to provide the services guaranteed on the quote, the amount would not be more than 1 month’s fees.
11. VAT Policy
VAT will not be charged on future proforma invoices once we have confirmed your eligibility by validating address outside UK and identity details.
Also businesses that are based within the EU and have a valid EU VAT registration number qualify for VAT exemption http://ec.europa.eu/taxation_customs/vies/?locale=en .
UK VAT is chargeable for all other EU individuals and businesses.
EU VAT registered businesses will be required to provide their VAT registration number which will be validated against the European Commission database. The number will also be re-checked at regular intervals. Any change of VAT status or VAT registration number must be notified to us immediately.
Businesses outside the EU must email or fax us details of their incorporation along with business trading status. The documents must show the location of the business.
Individuals outside the EU must provide proof of address and identity. Accepted documents include passports, ID cards and recent utility bills.
Upon sign-up we must charge VAT on your first invoice; if eligibility for VAT exemption is proved at the date of the invoice, however, the VAT charged on this invoice will be refunded in the form of a credit to your billing account and future invoices will be issued without the addition of VAT.
12. Overpayment and Funds
In case of overpayment or “add funds” payments the refund will be possible only if there are no active services for the customer account.